Engaging with Customers: When They Ask 'What’s Good?'

Every business hopes for satisfied customers who are happy with their experience. However, moments of genuine customer engagement can turn an ordinary interaction into an unforgettable one. When a customer approaches you with the question, 'What’s good?' it’s not just about providing them with a recommendation; it’s an opportunity to build rapport and foster loyalty. This article explores how to effectively respond to this query, ensuring that you not only meet customer expectations but also go above and beyond to make their experience memorable.

Customer Engagement and Response Strategy

Customer engagement is crucial for maintaining a positive business reputation. When customers interact with you, they are essentially sharing their thoughts and expectations. Their questions are often more than just a request; they are seeking reassurance and a connection. By responding thoughtfully, you can turn a simple question into an opportunity for meaningful interaction.

Positive and Honest Responses

When someone asks, 'What’s good?' you need to be prepared to respond in a way that aligns with the honest and genuine nature of your brand. Whether your day is going well or not, it’s important to communicate openly and transparently. Here are two possible responses:

Response 1: When Your Day Is Going Well

If you're having a good day, a simple and genuine response might be:

"Everything is fantastic today, thank you for asking! What about you? How's your day?"

This response not only highlights the positive aspects of your day but also encourages the customer to share their own experiences, leading to a more engaging interaction.

Response 2: When Your Day Is Not Going Well

If your day is going poorly, it’s honest to express that:

"To be honest, my day isn't going well. I understand that you might be asking for recommendations as a pick-me-up. Do you want any suggestions?"

This shows vulnerability and opens the door to providing helpful recommendations, even in challenging circumstances.

Turning Criticism into Compliment

It's important to recognize that when customers bring up issues or provide constructive feedback, it should be seen as a form of compliment. Often, customers are not nitpicking; they are trying to help you improve your service or product. Here’s how you can turn that (criticism )into a positive opportunity:

Constructive Feedback and Improvement

When someone shares their thoughts, say:

{{"mark":"strong"}}"Your feedback is really valuable to us. It helps us identify areas for improvement and ensures that we continue to meet your expectations. Can you give me some more details on what might be off? I want to make sure we can address it properly."{{"/mark"}}

This response shows that you value the customer's opinion and are committed to making improvements based on their input. It can also help you gather more specific information to address the issues effectively.

Contextual Responses in Various Settings

The context in which the question is asked can significantly influence the response. For instance, in a restaurant, a server might provide a detailed recommendation based on customer preferences:

"If you're interested, I could recommend our new grilled chicken dish, which has been a hit with our regular guests. Would you like to try it?"

This personalized recommendation adds value and ensures that the customer feels heard and appreciated.

Above and Beyond in Real-Time

While the question 'What’s good?' might seem straightforward, it can be an entry point for delivering exceptional service. This is where you can differentiate yourself from others and build a strong relationship with your customers. By treating every question with the same level of importance, you demonstrate that each person's experience matters to you:

"When I say 'better than average,' it's because we are always striving to give our best. If you let me, I can take you through some of the things we’ve worked on lately to ensure that we provide the best experience for our customers."

I appreciate your patience, and I hope to earn your trust and loyalty.{{"mark":"i"}}Let's make your experience truly remarkable.{{"/mark"}}

By emphasizing that you are 'better than average' and providing a more holistic view of your business, you can establish a sense of confidence and trust in your customers.

Conclusion

Responding to the question 'What’s good?' is not just about providing recommendations; it’s about building a relationship and gaining the trust of your customers. Whether you’re having a good day or a bad day, honesty and transparency will go a long way. And when customers give feedback, turn it into an opportunity for improvement. This approach not only ensures that you meet and exceed customer expectations but also helps in maintaining a positive and lasting business relationship.